Cashless Refund & Faq

Online return process starts on After-Festival-Monday 08:00 am

To receive the remaining money easily via bank transfer, please fill out all required & correct information. The refund registration is open for 4 weeks.

 

Faq

  • What is cashless-payment?

    A Cashless system is a card-based payment system that replaces cash money and allows faster, easier and safer payment at festivals. Cashless Cards can be purchased at the festival with any amount. You can pay for everything at the entire festival with your cashless card, recharge it at the cashless point on the festival grounds and get your money back after the festival.

  • What is a cashless card?

    The cashless card is a chip on your wristband or a credit card sized plastic card that contains a near field communication (NFC) chip that securely and reliably stores your payment information.

  • How do I get my cashless card?

    Your personal cashless chip is right on your wristband. If not, you can get a payment card at the cashless point on the festival grounds.

  • Which payment options are accepted to charge my cashless card?

    The following options are available: debit card, credit card and cash.

  • Can I only pay cashless?

    Yes. All food, drink and merchandise stands only accept cashless payment with the cashless card.

  • Is there a limit on what I can load on a card?

    Due to the risk of loss, the cashless card is limited to 200 Euro.

  • How do I pay with the card?

    Our staff will place your order in a mobile cash register and show you the sum that will be debited. By touching the cash register with your wristband, the amount will be debited from your chip. Afterwards you get your goods. After this, your remaining balance will be shown on the display of the mobile cash register.

    Tip: To ensure that everything went well, just ask for the current balance on your cashless card before placing your order. Later complaints and cancellations will not be carried out. Only when the payment process is completed, you will get the purchased product / service.

  • How can I check my credit?

    You can view your current balance at any time at any bar, stand, food station or cashless point. Just ask for account balance and they will show it to you on the display.

  • What happens when my balance is utilized?

    Do not worry, when your credit ends, you can always recharge, as often you want.

  • Is there a deposit for the card?

    For the chip on your wristband: No deposit.

    For cashless: 3 Euro per card.
    This amount will be deducted directly from the initial charge. Means: When topping up 100€, your balance will be 97 Euro. The remaining 3Euro will be kept as a deposit. You’ll get the deposit back only when returning your card at the end of the festival. You can return it at the cashless point.

  • What happens with my unused credit?

    Of course you will get back everything you didn’t spend at the end of the festival! You get your money back free of charge at the cashless point. If you’ve a wristband chip, you can receive the remaining money easily via bank transfer.

    Cashless card with deposit: Please note that a refund is only possible during the festival.

  • Can I spend my unused credit at next year?

    No, but a refund is possible. See “What happens with my unused credit?”

  • Can I re-use my cashless card next year?

    No.

  • What happens if I lose my cashless card or it is stolen?

    A registration of the visitor data is not provided. Therefore it’s not possible to refund credit in case of card loss or to block cards. So please take good care of your card and treat it like your cash.

  • Is my consumption stored with my name?

    No, we do not collect your data. Personalized data will not be stored or evaluated in connection with your consumption.

  • Who can I contact in case of problems or questions?

    If you have any questions, you can contact our cashless partner via hello@purplex.com. During the festival you’ll find our service staff at the cashless point for questions or assistance.

Additional Information

  • Disclaimer

    Monticule GmbH
    Guldeinstraße 29
    D – 80339 München
    E-Mail: hello{at}monticulefestival.com

    GF: Florian Scheuer
    USt.-IdNr / VAT: DE298975446
    Register: Amtsgericht München
    HRB: 217168

    Despite careful proof we hold no liability for the content of external links. The operators are exclusively responsible for the content of linked pages.

    Cashless system is provided by: PurpleX
    When approaching external service providers to process your personal data, this only happens according to the data processing agreement, which says that we as a contracting authority, are authorized to direct our contractor. For the production and execution of the event, your data will be provided, saved and processed by our event technology provider PurpleX GmbH, Petersburger Str. 38, 10249 Berlin. You also agree, that PurpleX GmbH may contact you for important purposes concerning the execution of the event.

    Webdesign & Development:

    Creative Direction: Daily Dialogue
    Webdesign & Development: Philipp Polder
    Illustrations: Moriz Oberberger
    Typeface: Clemens Piontek

  • Terms & Conditions

    1. Entrance to the festival will only be permitted with a valid ticket. The resale of purchased tickets is permitted for the same price only. Monticule GmbH reserves the right to deny admission. In this case, the Festival visitor will have the right for reimbursement of the ticket, unless the denial of the entrance is well founded. Any further claim for damages is excluded, unless the organizers acted with gross negligence or with intent. Entrance to the festival site is only permitted with the festival wristband. The guest will receive the ribbons in exchange for a valid ticket at the entrance.

    2. In the case that the event is canceled before it begins, you will be offered a refund the face value of the ticket. We reserve the right to cancel or postpone the Festival for any reason within our control. Any further claim for compensation is not accepted. The event will take place regardless of the weather, as long as it is not life threatening. Should this be the case, the event will be canceled immediately. If the Festival is cancelled due to any reason outside of our control, misconduct of festival goes, as well as official orders or court decisions we reserve the right for any compensation.

    3. The festival visitors are aware that music festivals represent an environment with a high noise level. The Festival organizers shall take the necessary precautions in order to prevent permanent hearing or health damage. Nevertheless, the festival visitors are strongly advised to protect their hearing or health with the use of earplugs. The festival visitors are attending entirely at their own risk. The organizers can not to held liable for any hearing or health damage due to the festival visitors lack of preparedness, unless the unless the organizers acted with gross negligence or with intent.

    4. Claims for damages against the organizers due to negligence are not accepted. This also applies to its legal representatives or its agents. This regulation does not cover damage due to injury of the body, life, health, and in cases of gross negligence or intent of the organizers (except the 2nd point), or due to the breach of contract. Whereby in this case the claim for damages is limited to compensation for the foreseeable typical damage. Further liability shall be excluded.

    5. It is prohibited to bring any of the following to the event; any kind of glass containers, cans, plastic bottles, own food, hard packages, cooler bags, other heavy containers, flares & fireworks, weapons of any kind and other dangerous objects. The security personnel has been instructed to carry out a body searches. With the purchase of a ticket you agree to these terms and conditions. We may refuse entry or evict you if you are behaving in a disorderly, offensive or inappropriate manner, or if you breach the entry Conditions. In such cases refunds will no be provided.

    6. All audio and/or visual recordings of the Festival are prohibited, other than recordings only for private purposes, and not public display (including social media) or for commercial purposes. You cannot use any kind of drones or similar to make recordings. Generally recordings of any kind are prohibited without the explicit permission of the organizers or an artist and publication of such recordings will be prosecuted.

    7. The organizers reserve the right to cancel or postpone the Festival for any reason within our control. In this case, we reserve the right to announce this up to a week before the event. We reserve the right to add, withdraw, reschedule or substitute artists and may vary advertised programs, prices, venues or seating arrangements. No refunds will be made in this case.

    8. Should you have the permission to park a vehicle on the festival grounds, you do so at your own risk. The organizers cannot be held liable for damage or theft, unless they acted with intent or gross negligence.

    9. Neither we nor the venue will be responsible for any loss or damage to the property (including personal property such as bags, money or other personal items) you buy or bring to the Festival.

    10. Any commercial actions on the part of the festival visitors are prohibited without prior written consent of the organizers.

    11. Terms and conditions apply on the whole festival grounds and will be exercised by the organizers and third parties as commissioned.

    12. The so-called stage diving, crowd surfing, climbing onto the stage, trusses or the like is prohibited. Such misconduct can lead to eviction from the event.

    13. Youth Protection
    13.1. On the festival grounds, the provisions of the law on protection of minors in the public apply.
    13.2. Children and adolescents under 18 years of ages are not allowed on the festival grounds.

    14.You agree that we can collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. We may need to disclose your personal information as required by law or as permitted under the Privacy Act. If you wish to object to the use of this statements as a whole, just notify us under:

    Monticule GmbH
    Guldeinstr. 29
    D – 80339 München
    hello@monticulefestival.com

    15. Animals are not allowed on the festival grounds.

    16. Beverages on the festival grounds will be sold in plastic cups only, for which a deposit will be charged.

    17. By entering the festival grounds you consent to be included in any film and/or sound recordings of the Festival or its surrounds and for these recordings to be used by us.

    18. If any provision is invalid, the remaining provisions shall not be affected. Instead of the invalid clause will be turned into the statutory scheme.

  • Data Protection

    Privacy Policy

    Personal data (usually referred to just as “data” below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

    Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the “GDPR”), “processing” refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

    The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

    Our privacy policy is structured as follows:

    I. Information about us as controllers of your data
    II. The rights of users and data subjects
    III. Information about the data processing

    I. Information about us as controllers of your data

    The party responsible for this website (the “controller”) for purposes of data protection law is:

    Monticule GmbH
    Guldeinstraße 29 80339 München Contact: hello@monticulefestival.com II. The rights of users and data subjects

    With regard to the data processing to be described in more detail below, users and data subjects have the right

    • to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
    • to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
    • to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
    • to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
    • to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

    In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.

    Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller’s future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

    III. Information about the data processing

    Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.

    Cookies

    a) Session cookies

    We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.

    This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.

    The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.

    If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

    When you close your browser, these session cookies are deleted.

    b) Third-party cookies

    If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.

    Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

    c) Disabling cookies

    You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support.

    If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.

    Contact

    If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

    The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

    Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.

    Google Analytics

    We use Google Analytics on our website. This is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google).

    Through certification according to the EU-US Privacy Shield

    https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

    Google guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

    The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

    Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

    The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

    Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at

    https://www.google.com/intl/de/policies/privacy/partners,

    including options you can exercise to prevent such use of your data.

    In addition, Google offers an opt-out add-on at

    https://tools.google.com/dlpage/gaoptout?hl=en

    in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics’ JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

    Facebook plug-in

    Our website uses the plug-in of the Facebook social network. Facebook.com is a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is also operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as “Facebook.”

    Through certification according to the EU-US Privacy Shield

    https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

    Facebook guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

    The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

    Further information about the possible plug-ins and their respective functions is available from Facebook at

    https://developers.facebook.com/docs/plugins/

    If the plug-in is stored on one of the pages you visit on our website, your browser will download an icon for the plug-in from Facebook’s servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website will also be recorded.

    If you are logged in to Facebook while visiting one of our plugged-in websites, the information collected by the plug-in from your specific visit will be recognized by Facebook. The information collected may then be assigned to your personal account at Facebook. If, for example, you use the Facebook Like button, this information will be stored in your Facebook account and published on the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your browser to prevent the Facebook plug-in from loading.

    Further information about the collection and use of data as well as your rights and protection options in Facebook’s privacy policy found at

    https://www.facebook.com/policy.php

    Vimeo

    We use Vimeo to display videos on our website. This is a service of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA, hereinafter referred to as “Vimeo.”

    Some of the user data is processed on Vimeo servers in the USA. Through certification according to the EU-US Privacy Shield

    (https://www.privacyshield.gov/participant?id=a2zt00000008V77AAE&status=Active)

    Vimeo guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

    The legal basis for collecting and processing this information is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

    When you access a page on our website that has Vimeo embedded in it, a connection to Vimeo’s servers in the USA is established. For technical reasons, it is necessary for Vimeo to process your IP address. In addition, the date and time of your visit to our website will also be recorded.

    If you are logged into Vimeo while visiting one of our webpages containing a Vimeo video, Vimeo will associate information about your interaction with our site to your Vimeo account. If you wish to prevent this, you must either log out of Vimeo before visiting our website or configure your Vimeo user account accordingly.

    For the purpose of functionality and usage analysis, Vimeo uses Google Analytics. Google Analytics stores cookies on your terminal device via your browser and transmits information about the use of those websites in which a Vimeo video is embedded to Google. It is possible that Google will process this information in the USA.

    If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

    The legal basis for collecting and processing this information is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website and in Vimeo’s legitimate interest in statistically analyzing user behavior for optimization and marketing purposes.

    Vimeo offers further information about its data collection and processing as well your rights and your options for protecting your privacy at this link:

    http://vimeo.com/privacy.

    MailChimp – Newsletter

    We offer you the opportunity to register for our free newsletter via our website.

    We use MailChimp, a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA, hereinafter referred to as “The Rocket Science Group”.

    Through certification according to the EU-US Privacy Shield

    https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active

    the Rocket Science Group guarantees that it will follow the EU’s data protection regulations when processing data in the United States. In addition, the Rocket Science Group offers further information about its data protection practices at

    http://mailchimp.com/legal/privacy/

    If you register for our free newsletter, the data requested from you for this purpose, i.e. your email address and, optionally, your name and address, will be processed by The Rocket Science Group. In addition, your IP address and the date and time of your registration will be saved. During the registration process, your consent to receive this newsletter will be obtained together with a concrete description of the type of content it will offer and reference made to this privacy policy.

    The newsletter then sent out by The Rocket Science Group will also contain a tracking pixel called a web beacon. This pixel helps us evaluate whether and when you have read our newsletter and whether you have clicked any links contained therein. In addition to further technical data, such as data about your computer hardware and your IP address, the data processed will be stored so that we can optimize our newsletter and respond to the wishes of our readers. The data will therefore increase the quality and attractiveness of our newsletter.

    The legal basis for sending the newsletter and the analysis is Art. 6 Para. 1 lit. a) GDPR.

    You may revoke your prior consent to receive this newsletter under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent or click on the unsubscribe link contained in each newsletter.

    Contests

    We offer you the opportunity to take part in contests on our website. If you participate in one of our competitions, the data you provide when you enter will be processed without your further consent, but only to run the contest.

    As part of the competition, we will pass on your data to the transport company entrusted with the delivery of the goods or to a financial service provider if the transfer is necessary for the delivery or payment of your winnings. If you win and your information is to be published, you will be informed of this in the declaration of consent.

    The legal basis for the transfer of this data is Art. 6 Para. 1 lit. b) GDPR.

    Your consent to the processing of your data for participation in our competitions may be exercised in accordance with Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent.

    Model Data Protection Statement for Anwaltskanzlei Weiß & Partner